Frequently Asked Questions

  • A Psychiatric Mental Health Nurse Practitioner (PMHNP) is an advanced practice registered nurse (APRN) who specializes in mental health care. PMHNPs are trained to assess, diagnose, and treat psychiatric disorders through a combination of therapy and medication management. While Dr. Poirier is not a medical doctor, she holds a doctorate in nursing and has specialized education and training in psychiatric care. This allows Dr. Poirier to provide high-quality mental health treatment, with a focus on personalized, evidence-based care.

  • We accept the follow insurances:

    • Aetna Commercial Insurance

    • Anthem BlueCross BlueShield

    • CareFirst BlueCross BlueShield

    • Carelon

    • Cigna

    • Oscar (Optum)

    • United Healthcare (Optum)

    • Oxford (Optum)

    • Tricare (referral maybe needed depending on plan)

    • Medicare of Virginia

    • Sentara Health Plans

    We also accept self-pay clients. We accept all major credit cards, debit cards, and electronic payments for your convenience. We can provide you with a superbill after your visit, which you can submit to your insurance for potential reimbursement, depending on your coverage.

    If you have any questions about payment or insurance, feel free to reach out, and we’ll be happy to assist you.

  • To make an appointment, click here.

    After your appointment is scheduled, check your email for the necessary steps to complete at least 48 hours prior to your appointment.

    • Complete the required intake form from us. You will receive an email with a link to our intake form, which includes important consents and personal history details to help us prepare for your appointment.

    • Complete the intake forms with Headway (our billing partner) if received. The email will come from “noreply@e.headway.co” with a link to the forms.

      • Note: This email may not be sent to all patients. Delivery depends on your specific insurance provider.

    • Set up Patient Portal access. This is the best secured platform for communication with your clinician. Be on the lookout the day of your appointment for brief screeners to complete depending on the reason for your visit and mental health history.

    These steps are essential to help us prepare for your appointment. If the forms are not received at least 48 hours prior to your appointment, we may need to reschedule.

    Additionally, in some cases, we may not be able to meet your mental health needs. If that is the case, you will be notified as soon as possible.

  • In follow-up sessions, we will review your progress with the current treatment plan, including how you’re responding to prescribed medications. We assess the effectiveness of the medication, discuss any side effects, and make adjustments as needed to optimize your care. These sessions also include brief supportive therapy to address any immediate concerns or challenges you may be facing.

    The focus is on ensuring that your treatment continues to align with your goals and adjusting as necessary to support your ongoing mental health.

  • At Rooted Willow Psychiatry, we offer thorough ADHD evaluations designed to provide clarity and confidence in diagnosis. While our approach is not classified as neuropsychological testing, it incorporates multiple evidence-based modalities to rule in or out an ADHD diagnosis effectively.

    Our process is a more accessible and affordable alternative to traditional neuropsychological testing, without compromising on the depth of assessment. If an ADHD diagnosis is confirmed, we collaborate closely with you to identify and prescribe the medication best suited to your unique needs, supporting your journey to improved focus and well-being.

    Additional charges for ADHD testing may apply. Inquire for details.

  • Co-pays/deductibles are typically collected on the day of your appointment.

  • Your appointment time is reserved specifically for you. If you need to cancel or reschedule, please provide at least 48 hours’ notice to avoid any fees. We can be reached via email, phone, or the Patient Portal for existing patients. Cancellations made with less than 48 hours’ notice will incur a $50.00 fee. This policy allows us to accommodate other patients who may need care.

  • We are located at 9255 Center Street, Suite 205, Manassas, VA 20110. Parking is located behind the building.

    When you arrive take the steps/elevator to the second floor, take a right, and proceed through the glass door. We are suite 205. To check in scan the QR code on the door.

    Restrooms are located on the second floor past the elevators on your right. You will need a key to access the restroom. Keys can be found on the table in the waiting area.

    Note, if your appointment is scheduled for 5:30 pm or later, you will need to message us through the patient portal to let us know you have arrived so we can unlock the door.

Get started with Rooted Willow Psychiatry today.